Refund & Return Policy

At Hitflix Store, customer satisfaction is important to us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue.

Returns & Exchanges

Because all items are made to order, we do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Buyer’s remorse

Please review sizing information carefully before placing an order.

Refund Processing

Approved refunds will be processed to the original payment method. Processing times may vary depending on the customer’s payment provider.

Lost Packages

If an order is lost during shipping, please contact us and we will work with our shipping partners to assist you.

Contact

For support, contact us.